Contact for deletion requests
Write to [email protected] with your Nia account email and whether your request concerns the entire account or specific information, such as a conversation, imported Gmail data or a document. You do not need to copy private content into your initial request.
Requests are handled manually. Do not send passwords, verification codes, tokens or identity documents in your first message. We proportionately verify that the request comes from the data subject or an authorized representative and ask only for necessary information.
Scope and timelines
Complete deletion covers your account data in Nia: messages, requests, results, imported email, documents and versions, connections, your WhatsApp link and messages, and attributable records, along with their operational copies. Signing out or disconnecting an account is not equivalent to deleting this information.
After verifying your identity, we delete data within your request's scope from the service within 7 calendar days and from backups controlled by Nia within 30 additional days after active deletion. Retries do not restart the deadline. Old copies remain outside regular use until deletion is complete.
Removing your Nia sign-in identity initiates deletion in Firebase Authentication; Google publishes a period of up to 180 days to remove authentication information from its live and backup systems. Certain mandatory Google Cloud audit records are retained for 400 days, a period Nia cannot change. These provider retention periods are separate from operational copies controlled by Nia.
Stop access to a connected account
You can disconnect Gmail from Nia to stop new service access. This deletes the local credentials for the connection, but previous history and evidence may remain. To revoke permission at the provider level, also use your Google account controls.
Deletion in Nia does not remove your original Gmail messages or Calendar events, and does not cancel your Google or WhatsApp accounts. You can unlink WhatsApp from your account to stop that channel; Nia cannot delete messages kept on your phone or by WhatsApp.
Follow-up
We tell you which data was deleted, which copies remain pending and the applicable deadlines. If any information requires justified retention, we explain its scope and reason. Acknowledging receipt of a request is not confirmation of deletion.